Questions about Ordering

What payment options do I have?

We accept Visa, Mastercard, American Express and Paypal.

How do I know what size I should order?

On each product page there will be a size chart beside the “please select a size” drop down menu. This will explain how to measure for your size and what measurements are associated with each size.

If you are between sizes we recommend going up in size.

Can I modify or cancel my order?

Contact us as soon as possible if you wish to cancel or modify your order. The quickest way to reach us is by phone or the chat function on the website.

* Please note that once an item has been shipped, an order cannot be cancelled or modified. *

Do you accept exchanges?

We do not offer traditional exchanges. We suggest placing a new order prior to returning your original order; this ensures that we don’t run out of your product or size while the return is in transit.

All return shipping costs are the responsibility of the customer.

My package arrived damaged! What should I do?

Our products are well-packaged to withstand damage during shipping.  If your box looks damaged upon delivery, take a photo of the box before opening. If you find that the product is damaged inside, contact us immediately.

Do you have a retail outlet?

We don’t have a retail outlet. We’re an online store with a head office in Winnipeg, MB, Canada and distribution in the United States.  Because we don’t have a brick and mortar store we are able to save on costly expenses in order to pass the savings on to you.

Is your website secure?

Our online security system is built for your protection and is one of the safest in the industry.  We continually enhance our systems to ensure your shopping protection and satisfaction. We have an A+ rating from the Better Business Bureau and have a 5-star rating with Google.

No credit card information is retained after a transaction is completed and all personal or email information is used for internal business purposes only.

What currency will I be charged in?

US Customers will be charged in USD.

Canadian customers will be charged in CAD.

All customers outside of Canada will be charged in USD.

Do you allow for customization?

Yes we do custom sizing for select blankets, rugs, pillows and coats! Contact us to find out about custom sizing on a specific item.

How to get a promo code and how do I use it?

The best way to stay up to date on all our currents sales and promotions is to sign up for our email newsletter. Subscribe here.

After you have added all your items to the shopping cart enter the promo code in the box under the sub-total, press “go”. Continue with checkout normally.

Is my personal information kept private?

Yes, we guarantee that all personal data will be kept private and confidential. We will never give out any of your personal data without your authorization.

Questions about our Fur Products

Where do your furs come from?

Many of our furs are sourced from Canada and the United States. Our fur that comes from North America is Origin Assured. Most of our furs are sourced from established and regulated auctions such as NAFA and Saga furs.

Where are your products made?

We are proud to offer a diverse product line. We offer a wide range of North American made products as well as some products made overseas. On each product’s page we list where the item is made.

Where are your cowhides from?

Our cowhides are sourced from Columbia, Brazil and Argentina; this is true for our cowhide rugs and pillows.

Where are your sheepskins from?

All of our sheepskin pelts are sourced from Australia and New Zealand. The specific sheep used is a merino crossbreed sheep.

Why should I choose real fur?

Real fur is much more breathable than other materials, such as synthetic faux fur. It provides warmth that can’t be rivaled by other fibers – natural or synthetic. Natural fur looks exceptional; the sheen and texture cannot be duplicated, despite many efforts.

Real fur is also eco-friendly; it’s sustainable, renewable and biodegradable. It is much more efficient; it takes 3x as much energy to produce faux fur as it does real fur. For more comparison take a look at our faux vs real fur article.

Which fur is warmest?

All furs are going to provide excellent warmth, but long haired beaver and sheepskin are known to be two of the warmest furs.

Fur is one of the best insulators, which is why it’s used so much in outerwear. Any fur is extremely warm and will keep you toasty warm during those cold winter months.

Is fur breathable?

Real fur is exceptionally breathable. It will keep you warm, but not cause overheating when worn in the proper weather.

Does fur shed?

Fur is a natural product and you may see some shedding. This is similar to any new garment like a new hooded sweater or a fresh pair of socks, where the new items shed the excess fibers. We would suggest shaking your new item out and releasing any loose guard hairs that may have come out during the shipping process. From there all or most shedding should subside.

Will my fur get damaged if it comes in contact with snow or rain?

Light rain or snow will not harm your fur.

Fur products is meant to withstand winter weather such as snow or sleet, but should not be exposed to heavy rain fall and should not be submerged in water. Light rain or snow will not harm your fur, damp fur can be air dried to restore its natural beauty.

How do you clean fur?

Spot cleaning with water may work for small stains and smells. Larger stains and heavier cleaning should be brought to a professional. Any local furrier or dry cleaner who is familiar with fur cleaning will work. Fur should only be air dried.

To be sure we recommend checking out our Fur Care articles.

What’s the best fur?

No one fur is necessarily better than another. Each fur has different characteristics and provides a different look. For information on what each fur brings, take a look at our Types of Fur article.

What is sheared fur?

Shearing fur is to trim the long guard hairs to showcase the soft underfur of the animal. Shearing gives a product a different look and softer feel. The most commonly sheared furs are beaver and mink because of just how soft their underfur is.

What is “knit fur”?

Knit fur refers to a method of construction using fur. Pelts are hand cut in to a long strip and used as a durable fur yarn.  The fur strips are knitted onto a canvas (usually cotton). Knit fur pieces are very strong and lightweight.  Knitted fur has become extremely popular over the last several years and it can be found in anything from hats to jackets to blankets.  Mink and rex rabbit are regularly used in this fashion.

What fur products could I wear in summer?

Fur is a great choice for bold summer style! We would suggest choosing something more lightweight like one of our knitted fur products. Knitted fur allows for the garment to breathe and be suitable for all seasons.

How do I know what size I should order?

On each product page there will be a size chart beside the “please select a size” drop down menu. This will explain how to measure for your size and what measurements are associated with each size.

If you are between sizes we recommend going up in size.

Are your products authentic?

We only sell new products and take great pride in the pieces we do sell.  The materials used in a product will be clearly indicated in the product name and description. It is indicated what type of fur is being used, or if the product is made from faux fur.

Do you allow for customization?

Yes we do custom sizing for select blankets, rugs, pillows and coats! Contact us to find out about custom sizing on a specific item.


 
Fur Hat World Fur Source Sheepskin Town
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