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Company Background

About Fur Source

  • Our staff is very friendly and will be happy to answer any questions you have or take your order over the phone. If you have questions please e-mail us using our Contact Uspage.
  • Quality is extremely important to us. Your satisfaction is our reputation and we take great pride in satisfying all of our customers. We inspect all of our raw materials, utilize only prime quality fur and skins, and inspect every single finished product before it gets to your door. If for any reason you are not happy with your purchase you may return it for a full refund. See our “return policy” page for more details.
  • All transactions are conducted through fully secured state-of-the-art 128 bit encrypted secure servers. No credit card information is retained after a transaction is completed and all personal or email information is used for internal business purposes only.

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Return Policy

You may return your purchase for any reason within 15 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs.

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Company Addresses

The Fur Source head office is located in Winnipeg, Canada. Many of our products are manufactured and shipped from Winnipeg. We also have manufacturing and distribution in New York, NY. Regardless which location our items are shipped from, UPS will deliver them to anywhere worldwide within 1-5 days.

Canadian Address: 1331 Niakwa Rd E, Winnipeg, MB Canada R2J 0R1

New York Address: 244 Fifth Avenue, #1707 New York, NY 10001

Cathedral City Address: 202 – 67782 Hwy 11, Suite B104, Cathedral City, CA 92234

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Top 10 Reasons to Buy From Us

1. Low Prices

The products on our website are shipped factory direct to our customers, which allows us to offer them the lowest price possible

2. Quality products

All our products are genuine fur unless otherwise specified (ex. Faux Fur).  Every product you see on our website is made with high grade materials and is top quality.

3. Same Day Shipping

We ship the majority of our products (unless it requires production time) the same day as the order is placed ensuring speedy receipt of your order.

4. Trustworthy and Secure

Our online security system is built for your protection and is one of the safest in the industry.  We continually enhance our systems to ensure your shopping protection and satisfaction.

All transactions are conducted through fully secured state-of-the-art 128 bit encrypted secure servers. No credit card information is retained after a transaction is completed and all personal or email information is used for internal business purposes only.

5. Excellent Return Policy

If you are not 100% satisfied with your item you have 15 days from time of receipt to return it.  We value the satisfaction of our customers and we want you to be fully satisfied with the product(s) that you order.  We provide easy to read return instructions on the packing slip included in your package; you can also find these instructions on our website.

6. Satisfied Customers

Just take a look at our customer reviews! We are known for high quality customer service and our number one goal is to leave you feeling happy with your purchase and satisfied with your service from us.  Our customers love our products and come back time and again to order more.

7. Exceptional Customer Service

Our friendly customer service representatives are always willing to help and their main objective is to assist you the customer as effectively as possible.  If you have any questions or concerns feel free to send us an email or give us a call, we will do our very best to answer all your questions in as much detail as possible

8. Detailed Product Information on Website

Our website features detailed product information including bullets featuring specific product detail such as type of fur, where it’s produced and length.  Our product pages also feature a product description with more information on the item as well as ideas on how or where to wear it. The photos of the products on our website are easy to view.  We leave nothing to the imagination when it comes to product information on our website; we want you to have all the details.

9. Easy To Contact

There are several simple ways to get in contact with us, you can contact us through email or telephone and you are guaranteed a prompt response.  Please visit our contact us page for our customer service phone number and email.

10. Large Stock Available On Hand

We have several large warehouses filled floor to ceiling with stock and are constantly receiving new products all at the same time.

 


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Customer Service Numbers

Questions or to place a new order by phone:

Service hours:
9am – 5pm Central Mo – Fri

USA & Canada: 1.877.352.6083
International: (001) 204.975.9244

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Do You Have A Retail Outlet?

We have an online store with offices and warehouses in Canada and the United States for distribution and customer service.  Products seen on our website are shipped factory direct to our customers and as a result we pass savings on to the customer therefore we do not operate a retail store.

Some of our products can be found in retail outlets in various locations around the world however these outlets are independent and not directly associated with our online store.

 

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