Ordered this coat for my wife for Christmas. Paid for express shipping, coat arrived on date it was supposed to. My wife absolutely loved it. The quality of this coat is very good, looks better than the photos online. The hook and eye closure is a little buried in the fox collar, but other than that it is a superb coat. I called customer service to place the order and the lady I spoke with was more than helpful. I will definitely be a return customer.