The coat itself is beautiful and I would have no hesitation in recommending this coat or the website to friends. Shopping online and placing the order was easy. I purchased the medium size based upon size charts, but actually it is larger than expected. It would be equivalent to large in uk stores. Slightly too big around the shoulders and sleeves, but the cuffs ends are covered, so no-one really notices. Love the belt, I use the belt to tighten up the shape. Only small let down point is that the clasps are plastic clips to secure, which feel a little bit cheap and sometimes ping open by themselves, but luckily well hidden. Didn't want to waste time and have hassle sending it back and ordering the smaller size, as even though I paid for the premium courier company.Will use website again.